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Best Travel Information Guide |
Planning a trip can be stressful and confusing, but TravelAffiliatePro.com makes the process easier and simpler. If you have any questions about booking a hotel through this site, please browse the FAQs below to find your answers.
If these answers don't address your problem sufficiently, then feel free to contact us; we are happy to assist you so that you can have a smooth and hassle-free travel experience. |
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| QUESTIONS ABOUT RESERVATIONS |
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What does "provisional reservation" mean? |
When you book a hotel room through TravelAffiliatePro.com, you reserve the room for your future purchase; you do not actually pay for it at that time. Booking a provisional reservation means that your use of the room is not guaranteed until you pay the hotel directly, which usually occurs when you check in at the hotel. This is why we say, "Book now, pay later!" Some hotels, however, require full payment immediately when you book the room online. If you want to determine exactly when you will be charged for the room, please contact the specific hotel. |
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Is my reservation guaranteed? |
Although your reservation is guaranteed, we recommend that you call the hotel directly to confirm your reservation. Otherwise, your reservation may be at risk of cancellation if the hotel overbooks its rooms. Usually, the hotel will contact you to confirm your reservation; if it does not, however, then you should call the hotel.
If you experience any difficulty in confirming your reservation, then please let us know, and we will assist you. |
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How can I confirm my reservation? |
After your reservation is processed, it can be confirmed through our View/Cancel Reservation page or through Travelport ViewTripTM. If you can access your reservation through either of those sites, then your hotel room has been successfully booked.
We also recommend that you call the hotel directly to confirm your reservation. Otherwise, your reservation may be at risk of cancellation if the hotel overbooks its rooms. Usually, the hotel will contact you to confirm your reservation; if it does not, then you should call the hotel.
If you experience any difficulty in confirming your reservation, please let us know, and we will assist you. |
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I want to search for hotels in surrounding areas, too, so that I can find the best deals. Can your website help me with that type of search? |
Our search engine automatically investigates hotels both in and near your chosen location. The results will display rates from hotels in nearby cities and adjacent areas as well as in the exact city you specify. That way, you can find rates that suit your budget and save as much money as possible! |
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When is my reservation effective? |
Usually, a reservation is processed immediately, and you should receive a confirmation email shortly after booking a room. Your confirmation will arrive within two hours, at most.
If there is a delay in processing your reservation, which is very rare, then you will receive an email that notifies you of your reservation but does not provide a confirmation number. As soon as we receive the confirmation number from the hotel, we will send you another email that contains all the necessary information. |
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Can I make a group reservation? |
Yes, we would be happy to help you reserve several rooms for a group of travelers. We cannot do this automatically, however; please contact our tech support and tell them your requirements for a group reservation, and they will help you book the necessary rooms. |
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Do you accept special requests? |
Please contact our customer care division through a help request or by calling 614-408-8271, and we will do our best to assist you. |
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I forgot the details of my reservation. Where can I find this information? |
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If I have a problem with my reservation, how can I contact you? |
After you make your reservation, you will be given an e-mail address to contact for inquiries about your reservation. Please feel free to ask for our assistance whenever necessary.
Additionally, you can call us at 614-408-8271, or you can communicate with us through the Contact Us webpage. |
- Our sales department will be able to assist you with booking infant travel.
- Infants
are children under age 2. Each traveler age 12+ may accompany up to two
infants in their own seats or one infant in the traveler's lap.
- Lap
- Travelers (must be age 12+) in your party will hold the infant(s)
throughout the flight. Please note that while infants in laps usually
ride for free on domestic flights, a fee is charged on most
international flights.
- Seated
- A separate seats for the infant. You will be required to supply an
infant car seat to ensure the infant's safety. The car seat must meet
airline specifications. Seats reserved for infants may be billed at
special infant fares. Please check with the carrier for more
information.
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| QUESTIONS ABOUT CANCELLATIONS / ALTERATIONS |
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Can I cancel my reservation? |
You can cancel your reservation either through our View/Cancel Reservation page or through Travelport ViewTripTM. Be sure to have your PNR number, email address, and cancellation code ready. (Please store this information safely; we are not responsible for the consequences if someone else accesses your information and uses it to cancel your reservation.)
Cancellation policies vary among different hotels. Some hotels require that you cancel within a certain time frame; if you cancel too close to your reservation date, then you may need to pay a penalty. For some hotels, you will need to pay a penalty regardless of when you cancel. Other hotels never charge cancellation fees. When you book a room through TravelAffiliatePro.com, the site will display that hotel's individual cancellation policy.
If a natural disaster harms the hotel, or military action prevents travelers from reaching the hotel, or some other large-scale calamity results in a forced cancellation of your reservation, then you will probably not need to pay any fees. |
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Can I change my reservation? |
You can change a previously booked reservation any time before the actual date of the reservation. To alter your reservation, please call our tech support at 614-408-8271 or contact the hotel directly. |
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- Our sales department will be able to assist you with booking infant travel.
- Infants
are children under age 2. Each traveler age 12+ may accompany up to two
infants in their own seats or one infant in the traveler's lap.
- Lap
- Travelers (must be age 12+) in your party will hold the infant(s)
throughout the flight. Please note that while infants in laps usually
ride for free on domestic flights, a fee is charged on most
international flights.
- Seated
- A separate seats for the infant. You will be required to supply an
infant car seat to ensure the infant's safety. The car seat must meet
airline specifications. Seats reserved for infants may be billed at
special infant fares. Please check with the carrier for more
information.
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| QUESTIONS ABOUT PRICES AND PAYMENTS |
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When do I actually pay for the room? |
When you book a hotel room through TravelAffiliatePro.com, you reserve the room for your future purchase; you do not actually pay for it at that time. Booking a provisional reservation means that your use of the room is not guaranteed until you pay the hotel directly, which usually occurs when you check in at the hotel. That is why we say, "Book now, pay later!" Some hotels, however, require full payment immediately when you book the room online. If you want to determine exactly when you will be charged for the room, please contact the specific hotel. |
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If I'm not paying you, then why do you need my credit card information? |
Hotels require credit card information before they will allow travelers to reserve rooms. Therefore, we take your credit card information as a guarantee for the hotel. We will not charge your card; you will pay the hotel directly, usually when you check into your room. If you do not show up to check in or if you cancel your reservation after the hotel's preferred cancellation deadline, then the hotel may charge a cancellation fee to your credit card. |
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Is it safe to give you my information? |
We absolutely guarantee your privacy, and our secure server protects your information by encrypting your credit card number. We will never abuse your trust or misuse your personal information.
Nevertheless, please follow commonsense online safety rules when making reservations through the Internet, at TravelAffiliatePro.com or anywhere else. We recommend that you install up-to-date anti-fraud and anti-virus software in order to prevent computer hackers from transferring your information to illicit users. |
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How do you determine your conversion rates? |
Our currency-converter module uses the exchange rates established by Yahoo!'s currency converter. The rates change occasionally. |
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I found TravelAffiliatePro.com through another site, but your room rates are higher than the advertised rates. Why? |
We have our own affiliate system that publicizes our services. Because our affiliates can modify the hotels' information on their own sites, however, their content may not be completely consistent with our content. Therefore, the prices advertised by our affiliates may be different from the prices listed on TravelAffiliatePro.com. You must pay the prices displayed on our website, which are the actual, accurate rates. |
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The room rates listed on your site changed. Why? |
The rates displayed on our website originate from Worldspan, a service that provides information about online travel prices. Worldspan's rates are supplied directly by participating hotels. We cannot guarantee that the rates will remain the same; when the individual hotels alter their rates, we are not responsible for those changes. Using our service, however, will never add any costs to your reservation. |
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What type of currency is reflected by your prices? |
All transactions will be processed using American dollars (USD). |
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Do I have to wait for your monthly newsletter to find special deals and offers? |
Definitely not! Although our newsletter highlights specials deals and offers for each month, you can directly contact our call center at 614-408-8271 to discover the most up-to-date deals at any time. |
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| QUESTIONS ABOUT THE SITE |
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Is all the information on your site guaranteed to be accurate? |
Although we strive to keep all of our information accurate and current, we cannot control the individual hotels or their policies, which may change without notice. Therefore, some information may occasionally vary for some hotels.
Additionally, because hotels often renovate their rooms as well as their exteriors, TravelAffiliatePro.com's pictures of the hotels and their rooms may not reflect their exact appearances. Likewise, our maps may not show the exact location of the hotels.
If you want to verify a fact, policy, picture, or anything else, then please the contact hotel directly. |
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I found some contradictory information on your site. What happened? |
We frequently update our content, pages, hotel descriptions, site layout, and module functionalities. Therefore, we cannot guarantee 100% consistency. If you find confusing information or if you have any questions, please feel free to contact us, and we will rectify the problem or clarify the issue. |
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Are your weather forecasts dependable? |
The weather forecasts displayed throughout the site are produced by Yahoo!'s weather predictor. Therefore, we cannot guarantee that they are accurate. |
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I tried to access TravelAffiliatePro.com earlier today, and the site was unavailable. Does that mean that your site is unreliable? |
Not at all. We use a highly configured backend server for handling all our user requests. If the server is temporarily unavailable, it is simply because of scheduled maintenance. Don't worry; your reservations are completely safe, and our service is completely reliable. |
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Do I have to wait for your monthly newsletter to find special deals and offers? |
Definitely not! Although our newsletter highlights specials deals and offers for that month, you can directly contact our call center at 614-408-8271 to discover the most up-to-date deals at any time. |
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Is it safe to give you my information? |
We absolutely guarantee your privacy, and our secure server protects your information by encrypting your credit card number. We will never abuse your trust or misuse your personal information.
Nevertheless, please follow commonsense online safety rules when making reservations through the Internet, at TravelAffiliatePro.com or anywhere else. We recommend that you install up-to-date anti-fraud and anti-virus software in order to prevent computer hackers from transferring your information to illicit users. |
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My email confirmation says that the reservation was made at 6:00 p.m., but I actually reserved the room at 2:00 p.m. Why the discrepancy? |
The time of reservations are determined by our server's time setting, not your personal desktop time zone. Don't worry; your reservation is still accurate. |
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Where do you get your information from? |
Our information comes from Worldspan, a service that provides information about online travel prices. Hotels communicate their rates to Worldspan directly. When you book a hotel room through TravelAffiliatePro.com , the process flows through Worldspan to the hotel chains, which communicate directly with their individual hotels. This ensures that our rates are accurate and that the hotels receive your reservation. |
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