Best Travel Information Guide |
Planning a trip can be stressful and confusing, but TravelAffiliatePro.com makes the process easier and simpler. If you have any questions about booking a hotel through this site, please browse the FAQs below to find your answers.
If these answers don't address your problem sufficiently, then feel free to contact us; we are happy to assist you so that you can have a smooth and hassle-free travel experience. |
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| QUESTIONS ABOUT RESERVATIONS |
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What does "provisional reservation" mean? |
When you make a "provisional reservation" with TravelAffiliatePro.com, you reserve a room but do not actually pay for it immediately. A provisional reservation means that your booking is not guaranteed until you pay the hotel at the time of check in.
When you make reservation with TravelAffiliatePro.com there are two possibilities. The fist is that you just reserve a room but do not actually pay for it immediately. You pay the hotel directly at the time of check in. That is why we say, “Book now, pay later!” The second possibility is that the hotel requires full payment immediately when you book the room online so that credit card deductions are reflected instantly. If requesting a refund don’t just assume you have been charged for your booking and always check before requesting a refund. Also, please ensure to bring payment to the hotel if you have not already been charged the full booking amount. If you have any questions on your particular reservation do not hesitate to email or call us. |
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Is my reservation guaranteed? |
Once you book a reservation with us its placement with the hotel is guaranteed. If you want to double check the best way to confirm your reservation is to call the specific hotel directly. In case of any difficulty in confirming your reservation, feel free to contact us at support@travelaffiliatepro.com. |
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How can I confirm my reservation? |
Once your reservation is processed, it can be confirmed through our View/Cancel Reservation page. If you are able to access your reservation through this page, be sure that your hotel room has been successfully booked. Once you book a reservation with us its placement with the hotel is guaranteed. If you want to double check the best way to confirm your reservation is to call the specific hotel directly. |
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I want to search for hotels in surrounding areas too, for the best deals. Can your website help me with such advanced search? |
Our search engine automatically investigates hotels both in and around your chosen location. The results will display rates of hotels in nearby cities and adjacent areas as well as in the exact city you specify. This way, you can grab some great deals & discounts and save some good amount of money on your hotel bookings. |
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When is my reservation effective? |
Usually, a reservation is processed immediately, and you should receive a confirmation email shortly after booking a room. At the most your confirmation will arrive within 2 hours of booking. In case there is a delay in processing your reservation, which is very rare, you will receive an email that notifies you of your reservation but does not provide a confirmation number. As soon as we receive the confirmation number from hotel, we will send you another email that contains your confirmation number along with other necessary details. |
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Can I make a group reservation? |
Yes, we would be more than happy to make reservations for your entire group. All you need to do is to fill in the Group Booking Request Form & submit your request. In case the strength of group exceeds 20 people, just leave a comment in the " Comments Box & we will take care of your requirements. Feel free to contact tech support for further assistance. |
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Do you accept special requests? |
Yes, you are free to let us know your special requests. Just fill in your requirements in the "special Request" box on the booking form & we will take care of your needs. However, kindly note that special requests are subject to availability upon check-in and may incur additional charges. Special request cannot be guaranteed. Please contact our customer care division through a help request for further assistance |
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I forgot the details of my reservation. Where can I find this information? |
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If I have a problem with my reservation, how can I contact you? |
After you make your reservation, you will be given an e-mail address to contact for inquiries about your reservation. Please feel free to ask for our assistance whenever necessary. Additionally, you can call us at 614-408-8271, login to
or communicate with us through the Contact Us webpage. |
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| QUESTIONS ABOUT CANCELLATIONS / ALTERATIONS |
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Can I cancel my reservation? |
You can cancel your reservation through our View/Cancel Reservation page. Be sure to have your PNR number, email address, and cancellation code ready. (Please store this information safely; we are not responsible for the consequences if someone else accesses your information and uses it to cancel your reservation.) You can also cancel by calling the hotel directly. In this case, you need to provide the hotel with your confirmation number & room guest first & last name. (Please store this information safely; we are not responsible for the consequences if someone else accesses your information and uses it to cancel your reservation.)
Cancellation policies vary for different hotels. Some hotels require that you cancel within a certain time frame; if you cancel too close to your reservation date, then you may need to pay a penalty. For some hotels, you will need to pay a penalty regardless of when you cancel. Other hotels do not charge cancellation fees. When you book a room through TravelAffiliatePro.com, the hotel's individual cancellation policy is displayed on the site.
If a natural disaster harms the hotel, or military action prevents travelers from reaching the hotel, or some other large-scale calamity results in a forced cancellation of your reservation, then you will probably not need to pay any fees. |
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Can I change my reservation? |
You can change a previously booked reservation any time before the actual date of the reservation. To alter your reservation, please call our tech support at 614-408-8271 or contact the specific hotel directly. Policies vary for different hotels. Some hotels require that you make changes within a certain time frame; if you change too close to your reservation date, then you may need to pay a penalty. For some hotels, you will need to pay a penalty regardless of when you change. Other hotels do not charge fees. When you book a room through TravelAffiliatePro.com, the hotel's individual policy is displayed on the site. |
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| QUESTIONS ABOUT PRICES AND PAYMENTS |
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When do I actually pay for the room? |
When you make reservation with TravelAffiliatePro.com there are two possibilities. The fist is that you just reserve a room but do not actually pay for it immediately. You pay the hotel directly at the time of check in. That is why we say, “Book now, pay later!” The second possibility is that the hotel requires full payment immediately when you book the room online so that credit card deductions are reflected instantly. If requesting a refund don’t just assume you have been charged for your booking and always check before requesting a refund. Also, please ensure to bring payment to the hotel if you have not already been charged the full booking amount. If you have any questions on your particular reservation do not hesitate to email or call us. |
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If I'm not paying you, then why do you need my credit card information? |
Hotels require credit card information before they allow travelers to reserve rooms. Therefore, we take your credit card information as a guarantee for the hotel. We will not charge your card; you will pay the hotel directly at the time of check in. However, if you do not show up to check in or if you cancel your reservation after the hotel's preferred cancellation deadline, then the hotel may charge a cancellation fee to your credit card. |
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Is it safe to give you my information? |
We absolutely guarantee your privacy, and our secure server protects your information by encrypting your credit card number. We will never abuse your trust or misuse your personal information.
Nevertheless, please follow commonsense online safety rules when making reservations through the internet, at TravelAffiliatePro.com or anywhere else. We recommend that you install up-to-date anti-fraud and anti-virus software in order to prevent computer hackers from transferring your information to illicit users. |
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How do you determine your conversion rates? |
Our currency-converter module uses the exchange rates established by Yahoo!'s currency converter. The rates change occasionally. |
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I found TravelAffiliatePro.com through another site, but your room rates are higher than the advertised rates. Why? |
We have our own affiliate system that publicizes our services. Our affiliates can modify the hotels' information on their own sites, however, their content may not be completely consistent with our content. Therefore, the prices advertised by our affiliates may be different from the prices listed on TravelAffiliatePro.com. You must pay the prices displayed on our website, which are the actual, accurate rates. |
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The room rates listed on your site changed. Why? |
The rates displayed on our website originate from are supplied directly by participating hotels. We cannot guarantee that the rates will remain the same; when the individual hotels alter their rates, we are not responsible for those changes. Using our service, however, will never add any costs to your reservation. |
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What type of currency is reflected by your prices? |
Transactions are generally processed using American dollars (USD). The specific currency can be seen at checkout if it varies from USD. |
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Is there a booking fee for processing reservations? |
A non-refundable 10% booking fee will be charged every time for processing reservation request for a non-commissionable hotel. The charges would be effective within 24hrs after a reservation confirmation from the hotel. The amount would not be refundable under any circumstances (even after cancellation). The booking fee will also be charged if the hotel is found to be non-commissionable at any later stage. Your credit/debit card statement will display this 10% deduction made in the name of "DiscountBest". |
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| QUESTIONS ABOUT THE SITE |
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Is all the information on your site guaranteed to be accurate? |
Although we strive to keep all of our information accurate and current, we cannot control the individual hotels or their policies, which may change without notice. Therefore, some information may occasionally be inaccurate or out of date.
Additionally, because hotels often renovate their rooms as well as their exteriors, pictures of the hotels and their rooms on TravelAffiliatePro.com may not reflect their exact appearances. Likewise, our maps may not show the exact location of the hotels. If you want to verify a fact, policy, picture, or anything else, then please contact the hotel directly. |
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I found some contradictory information on your site. What happened? |
We frequently update our content, pages, hotel descriptions, site layout, and module functionalities. Therefore, we cannot guarantee 100% consistency. If you find confusing information or if you have any questions, please feel free to contact us, and we will rectify the problem or clarify the issue. |
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Are your weather forecasts dependable? |
The weather forecasts displayed throughout the site are produced by Yahoo!'s weather predictor. Therefore, we cannot guarantee that they are accurate. |
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I tried to access TravelAffiliatePro.com earlier today, and the site was unavailable. Does that mean that your site is unreliable? |
Not at all. We use a highly configured backend server for handling all our user requests. If the server is temporarily unavailable, it is simply because of scheduled maintenance. Don't worry; your reservations are completely safe, and our service is completely reliable. |
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Do I have to wait for your monthly newsletter to find special deals and offers? |
Definitely not! Although our newsletter highlights specials, deals and offers for that month, you can directly contact our call center at 614-408-8271 to discover the most up-to-date deals at any time. |
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My email confirmation says that the reservation was made at 6:00 p.m., but I actually reserved the room at 2:00 p.m. Why the discrepancy? |
The time of reservations are determined by our server's time setting, not your personal desktop time zone. Don't worry; your reservation is still accurate. |
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Where do you get your information from? |
Our information comes from a variety of sources and partners. We aggregate multiple sources and compare rates to get you the best deal and the best selection. |
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