Cancel policy -
-thru 20dec97 - 3 day cancellation policy
-21dec97-03jan98 - 21 day cancellation policy
-04jan98-06apr98 - 14 day cancellation policy
-07apr98-20dec98 - 3 day cancellation policy
-21dec98-04jan99 - 21 day cancellation policy

Total assist hospital 018 mi

Credit cards accepted as payment-
american express - diners club - interbank master card -
master card - visa

Property has 3 restaurants on-site

-arrecifes
hours of operations-
from 1800hrs to 2400hrs mon-sun
located at the entrance of the hotel. our specialty
restaurant has a menu that is a work of art..featuring
gourment italian cuisine.

-el palmar
hours of operations-
from 0630hrs to 2300hrs mon-sun
located on the lower level near our lobby with a view of
the ocean. the menu offers a variety of continental dishes
as well as a selection of tropical mexican cuisine.
every night of the week we offer special theme nights.

-lobby bar
hours of operations-
from 1600hrs to 2400hrs mon-fri
from 1100hrs to 2400hrs sat sun
a favorite gathering place for our guests and visitors for
relaxing and conversing during the afternoon. happy hour
from 1800-1900..try our tropical cocktails..also without
alcohol/pool table/dart shooting and live music.

-sunrise bar
hours of operations-
from 1000hrs to 1800hrs mon-sun
located by the seaside pool area under a traditional
palapa. enjoy our pizza baked in our wood burning oven.you
can enjoy the sea breeze in a very casual atmospere. the
informal and friendly bar service offers tropical
cocktails with low alcohol/sangrias/natural juices and
draft beer.

-sunset bar
hours of operations-
from 1000hrs to 1800hrs mon-sun
open subject to weather conditions. located in an
excellent spot..this grill has an extraordinary view of
the caribbean sea. informal service offers grilled fish/
seafood/meats and beverage made to order. restaurant from
12 noon to 1700.

Taxes and surcharges -
tax- 12.00 % sales tax based on per room per night

phone charges -

On-site facilities
-bar -beach
-business center -disabled parking
-executive/club floors -elevators
-wheelchair accessible el-fitness center
-garage parking -handicap facilities
-high speed internet acce-health club
-ice/vending machines -lounge
-locker room -non-smoking rooms
-outdoor pool -restaurant
-steam room -sauna
-spa -tennis courts
-whirlpool

- beauty/barber shop - 1000-1900 mon-sat.

off-site facilities
-golf course

Hotel frequent guest program -
starwood preferred guest

airline frequent flyer program participation -
air canada aeroplan air china companion flyer
air france frequence plus air new zealand air points
alaska mileage plan alitalia millemiglia
america west flightfund american aadvantage
ana mileage club asiana airlines bonus club
british airways executive club
cathay pacific the club continental onepass
delta skymiles el al frequent flyer
emirates airline skywards miles
eva evergreen club
hawaiian airlines hawaiian miles
iberia plus japan airlines mileage bank
klm flying dutchman lan chile lanpass
lufthansa miles and more mexicana frecuenta
northwest worldperks qantas mileage plan
saudi arabian alfursan singapore airlines krisflyer
swiss travel club
thai airways royal orchid plus
uk air miles united mileage plus
us airways dividend miles varig smiles
virgin atlantic flying club

Primary property location - resort
area - on beach - ocean front

cun airport 14 mi w

primary local point of interest - cancun

cun 14 mi n
chichen itza 128 mi
la isla shopping mall 005 mi
plaza caracol 012 mi
plaza flamingo 006 mi
plaza kukulcan 004 mi
tres rios 026 mi
tulum archaeological site 082 mi
wet n wild 003 mi
xcaret eco 045 mi
xel-ha 075 mi

Family plan available
children 17 years or under stay free in same room as
parent if using existing bedding.

pets allowed on property -

additional policy description -
- at ALL starwood hotels and resorts worldwide please be
prepared to show a valid photo id/ drivers license/
passport..etc. upon check-in. - rates which are
confirmed in USD are guaranteed in USD when paid in cash
or travelers checks. payments made by credit card at
the hotel will be charged in the local currency
equivalent based on the exchange rate used by the hotel.
currency conversions by banks or credit card companies
in processing payments are not within the control of the
hotel and are subject to exchange rate fluctuations.
- 01oct07 - effective 01oct07 new passport restrictions
for travel to and from mexico will take effect.
travelers will be required to have a passport or other
secure accepted document to enter or re-enter the united
states with ALL air and sea travel. - 04may08 - smoking
and non-smoking sections are available in restaurants/
bars. smoking and non-smoking rooms are available in
main building and rbc building.

property offers commission - 10 % rate of commission

property participates in a centralized commission program

03may05 - xxxxxxx - cancel by 1 day prior to 1800 hours on
day of arrival local hotel time

cancellation policy text -
individual rate plans may have varying cancellation
policies. check hotel availability rules for complete
details.

03may05 - xxxxxxx mon-sun
guarantee required for late arrival

deposit text -
certain periods and individual rate plans may have
deposit requirements and varying cancellation policies.
check hotel availability rules for complete details.

accepted forms of guarantee-
credit card

accepted forms of deposit-
credit card money order
personal check wire payment

accepted forms of payment-
cash credit card
traveller s check

07apr01 - xxxxxxx mon-sun
min stay - 1 max stay - 31

Property category - Luxury
Property type - Resort
Year built - 1991

Year remodeled - 1999
Ratings -

• AAA 4 Diamonds
• Mobil 3 Stars

Additional property description - Location with caribbean and lagoon side , relaxed elegant resort recently remodeled rooms including famous heavenly bed. All special nights at our hotel include buffet ,open bar and show. Ondays , flamenco night ,wednesday..mexican party ,friday , caribbean night , sample a variety of gourmet mexican italian and international specialties at our two restaurants and three lounges ,or take in the spectactular view from the sunset bar.

Website - www.westin.com

On-site recreational activities -
-scuba diving -snorkeling
-sailing/boating -sightseeing tours

- health club - 0700-2200 mon-sat/0700-2000 sun located on
the 3rd floor steam room/sauna/massage/lockers/weight
room/aerobics and indoor jacuzzi. 1 day pass 7.00usd..3
day pass 16.00usd..1 week pass 28.00usd. - temazcal native
bath - 1800-2000 tue..thur..sat feel the magic and calm
of the sweat bath with herbs/flowers and music in an
extraordinary place in touch with the native. reservations
in advance at the fitness center. - pool - 0900-2000
daily 5 outdoor pools..the resort has a lifeguard staff
on duty daily. - tennis - 700-2200 mon-sat/700-2000 sun 2
synthetic grass lighted tennis courts..no charge during
the day. 16.00usd per hour at night. located next to the
fitness center. tennis lessons available. - westin kids
club - 0800-1600 daily families are given registration
information cards with detailed program. offers a kids
playroom with supervised personal on duty. childrens ages.
4-12 years old/younger children welcome in activity
center accompanied by an adult. scheduled activities begin
at 0800 each day dancing/aerobics/spanish lessons/crafts
and movies. - volleyball - 1600-1700 daily in the lagoon
area is the volleyball area. - water sports - 0900-1700
daily..aquaworld..make arrangements through aquaworld desk
near by the main pool. different services like boogie
boards and rafts.

off-site recreational activities -
-golf - caesar park cancun..2 miles.

Nbr of rooms - 379 Number of floors - 6

roh -
max occupancy - 4
max Number of rollaways - 0
introducing westins newest innovation..the heavenly bed.
it is layer after layer of cozy down bedding. an oasis
for the weary traveler..it is heaven on earth. and it is
at westin. the all-white heavenly bed consists of - a
custom-designed pillowtop mattress set by simmons with
900 individual coils. three sheets - ranging in thread
count from 180 to 250. a down blanket - three versions
for three different climates. a comforter and a crisp
white duvet. five goosedown/goose feather pillows. the
heavenly bed. hop in.
club level services will include - full length terry
robe..iron/ironing board..hairdryer..free local calls..
no access charges for credit card/800 calls..no health
club charges..club level lounge with complimentary
continental breakfast..complimentary evening hors d
oeuvres and cocktail service. most club level lounges
are open monday through friday only. - westin workout
room contains spinning cycle or treadmill..adjustable
dumbbells..stability and medicine ball..resistance
tubing and mat are also provided..features reebok
pilates dvd and spinning dvd with cd and dvd player.

room amenities -
air conditioning / cable/satellite tv / color tv /
direct dial telephone / in-room movies / mini bar /
private bath or shower / remote control tv / telephone

technology -
dataport

Room safety and security -
-primary entrance accessible by interior corridor/atrium

On-site general services
24-hour room service babysitting/childcare
baggage hold concierge
hair dresser masseuse
safe deposit box

on-site chargeable services
airline/travel desk hours - from 0730 to 2030 mon-sun
car rental

additional on-site property services -
- internet - dsl available in meeting rooms and business
center. wireless and high-speed internet service will
be available in rooms july 1st.

Shuttle transportation to/from primary airport - cun
shuttle fee - 15.00 USD shuttle hours - from 2359 hrs to
2359 hrs

transportation from primary airport to property -
taxi - approx 35.00usd

limo - chac mool - 24 hours daily approx. 15.00usd 52-98
-8860325

rental car - thrifty rent-a-car 52-98-487400


transportation from city center to property -
taxi - approx. 13.00usd